We’ve all experienced Grumpy Cat; that person who comes into a meeting or a workshop, seemingly set on bringing everyone else down, blasting any suggestion that might offer the potential for positive change. They often cloak their intentions in notions of ‘being realistic,’ or by regular references to health and safety legislation, or funding requirements. But whatever they call it, the effects are often the same: they suck the life out of the room. What’s the best response in these situations?
I’ve done work with a few different organisations lately, in which Grumpy Cat has made an appearance in meetings or workshops. Grumpy Cat takes different forms in different offices, but his or her (usually his) demeanour sets him or her (usually him) apart from colleagues; Grumpy Cat doesn’t smile, Grumpy Cat doesn’t get excited, Grumpy Cat always has a problem with something.
Now I’m reluctant to label someone as ‘negative’ – I think it is an incredibly loaded term which is regularly used within organisations to silence internal critics and avoid dealing with a critical issue (much like calling someone ‘unprofessional’). I’ve been the ‘negative’ one before, because I was the only person in a group who was regularly willing to highlight subtle forms of discrimination, or point out that something the organisation had long done just wasn’t working.
So I have a lot of empathy for a certain kind of person who tends to receive the ‘negative’ label. But I try to distinguish between ‘negativity’ that is critical of the way things are being done in the present (where they may be doing active harm), and negativity to any ideas of change which at least offer the potential to make an existing problem better.
Even beyond that, I am split in terms of how to best respond when there seems to be the latter kind of negativity in the room. Grumpy Cat may be grumpy for a whole range of reasons, and each probably call for a different kind of intervention. For example:
1) If Grumpy Cat is unhappy or even depressed in life, generally, and their way of engaging is one facet of that unhappiness, how can a facilitator or colleague support Grumpy Cat?
2) If Grumpy Cat is angry at their organisation, but hasn’t found a constructive way of handling it, how can their specific frustrations be raised or addressed?
3) If Grumpy Cat is used to being the person who looks for anything that could go wrong – a common trait in management due to hierarchical accountability structures – how can we help them come into group settings with a different attitude?
However, if the result of any of the above is that Grumpy Cat is actively, if subconsciously, blocking positive changes (thus propping-up the status quo), is it fair to not call that out and hold Grumpy Cat accountable for preventing much-needed progress? A certain form of politeness can allow Grumpy Cat to keep something destructive going, simply by constantly reiterating the impossibility of the change that is needed, through comments about ‘being realistic’ and the like.
Ultimately, I find the balancing act lies in finding empathy with Grumpy Cat, without letting Grumpy Cat ruin the work others are trying to do to bring about change. This could mean having a one-to-one chat with them during a break, to either see if you can get a sense of where they’re coming from, or to highlight the impacts of their attitudes on others. More generally, I often introduce the (cheesy but effective) ‘Yes-And’ over ‘No-But’ approach when starting a session. This forces people to avoid responding to any new idea with dismissal (highlighting ‘why it wouldn’t work’), instead encouraging them to improve on the new idea (‘what could make it work?’).
I’m keen to hear your own thoughts on this, as I’m sure we’ve all sat in a workshop, training course, or meeting with Grumpy Cat before, whether we’ve done so as a facilitator or a fellow participant… Any tips or thoughts are greatly appreciated!
I wrote a book called Anarchists in the Boardroom: How social media and social movements can help your organisation to be more like people. You can order it here.