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I was lucky enough to be invited to speak at the Tramadol Sale Online Uk in Oxford on April 11, 2014, describing how social media can act as a ‘Trojan Horse’ for the constructive subversion of organisational bureaucracy. Here’s the video to prove it.

…If you’re not yet convinced that you want to commit 28 minutes of your life to watching me talk, here are a couple of teasers:

I’m especially keen to hear peoples’ thoughts on this one, and if they have been able to put any of the ideas into practice in their own workplaces.

May your subversions be constructive!

Liam

EDITOR’S NOTE: For those who really don’t have time for the video, here is the ‘3 stages of social media embrace’ I recently described on the ECF list. They are admittedly crude and no org will fall 100% into one of them, but I think they provide a bit of a sense of a trajectory for getting the fullest potential from online campaigning tools.

1. The new fax machine – it’s a tool that gets given to a low-ranking member of staff to handle, with little-to-no autonomy or recognition of its significance. ‘One Tweet per week’ kinda thing. Where lots of orgs were a few years ago, and at least a few still are… The point tends to be to keep up with the Jonses, cause others are doing it. Nothing more.

2. The social engineering project – highly specialised digital teams that add up lots of metrics and then conflate them with campaign success or failure. This tends to involve lots of assumptions about the people who support us, boxing them into demographic groups and feeding them lowest-common-denominator (clicktivist) actions based on those assumptions. The point to this approach tends to be bigger numbers, and that more=better. (This is obviously true in many situations, but can be a misleading metric of success in many others, if it is a kind of involvement that minimises what people feel they are able to offer to a cause, to give people something that is likely to boost total figures).

3. The more like people organisation – everyone who wants to, tweets, blogs, shares, etc. The tone is less managed, the line between staff, members, beneficiaries, supporters, etc is blurred as freer conversations emerge within and around the organisation. There is an honesty and openness rarely found in many more trad orgs. These conversations lead to freer collaborations and faster responsiveness, as important information tends to travel where it needs to more effectively through networks than hierarchies. The point becomes about nurturing stronger relationships, which lead to more resilient networks. This stuff is far harder to measure, but comes from a deep belief that if we aren’t building stronger networks amongst those who care about our work, we are making ourselves very vulnerable to a range of outside shocks that might make top-down campaigning models more difficult or impossible (laws, tech changes, natural disasters, etc). It also recognises that there is vast untapped potential within and around organisations, that our structures prevent us from realising, and which social media has the potential to open-up, through freer connections between people, ideas, and those needed to make them happen.

This last one is much closer to how social movements tend to organise, and I’d argue that it offers the most potential significance and impact for organisations, because it can start to model new ways of organising that move beyond the Industrial-era hierarchies most of our orgs have ended up adopting over the course of several decades, which have come at massive cost to the people and causes we champion.

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Following this year’s Tramadol Ordering in Oxford, I find myself revisiting a perennial ECF question: social media policies. I’ve developed a simple flowchart tool to help your organisation decide if a social media policy is indeed right for you.

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Does your organisation need a social media policy?

Jokes aside, I stand by this little doodle, in all its simplicity.

Like concepts of accountability and order more generally, the idea that social media ‘best practice’ is the result of some people telling everyone else what they can and can’t do is absurd and elitist… and is the kind of organisational behaviour that discourages actual ownership and responsibility amongst those doing the work, creating the very problems it tries to mitigate against.

What I tend to propose as an alternative, is simply having regular conversations amongst the responsible adults the organisation has hired, for whom social media will be a part of their jobs. You can all raise the thorny issues that the internet will inevitably throw in all of your collective faces, and work together to figure out what the best ways of handling these things are.

When the context shifts and a new thorny issue arises, whoever is facing it should be able to deal with it at the time. Then you can use it as an reason to revisit the discussion, acknowledging that you hadn’t predicted whatever has come up, but can work together once again to adapt the shared understanding of how to handle challenges.

The underpinning point here is that most organisational social media policies are based on a premise of mistrust – that staff will mess things up if given half-a-chance to do so. If this is truly the case, social media is not your problem – your hiring and/or management practices are.

When we have the chance to shape a process together, we both bring new perspectives into the fold and tend to feel more invested in whatever decisions or directions emerge. Collective process improves our sense of agency, responsibility and pride in our work.

So, like with so many organisational policies, skip the document, have the conversation. It may be the first step to unleashing some of the latent online potential our organisational structures have been restraining for so long!

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We’ve all experienced Grumpy Cat; that person who comes into a meeting or a workshop, seemingly set on bringing everyone else down, blasting any suggestion that might offer the potential for positive change. They often cloak their intentions in notions of ‘being realistic,’ or by regular references to health and safety legislation, or funding requirements. But whatever they call it, the effects are often the same: they suck the life out of the room. What’s the best response in these situations?

By Tramadol Online UkI’ve done work with a few different organisations lately, in which Grumpy Cat has made an appearance in meetings or workshops. Grumpy Cat takes different forms in different offices, but his or her (usually his) demeanour sets him or her (usually him) apart from colleagues; Grumpy Cat doesn’t smile, Grumpy Cat doesn’t get excited, Grumpy Cat always has a problem with something.

Now I’m reluctant to label someone as ‘negative’ – I think it is an incredibly loaded term which is regularly used within organisations to silence internal critics and avoid dealing with a critical issue (much like calling someone ‘unprofessional’). I’ve been the ‘negative’ one before, because I was the only person in a group who was regularly willing to highlight subtle forms of discrimination, or point out that something the organisation had long done just wasn’t working.

So I have a lot of empathy for a certain kind of person who tends to receive the ‘negative’ label. But I try to distinguish between ‘negativity’ that is critical of the way things are being done in the present (where they may be doing active harm), and negativity to any ideas of change which at least offer the potential to make an existing problem better.

Even beyond that, I am split in terms of how to best respond when there seems to be the latter kind of negativity in the room. Grumpy Cat may be grumpy for a whole range of reasons, and each probably call for a different kind of intervention. For example:

1) If Grumpy Cat is unhappy or even depressed in life, generally, and their way of engaging is one facet of that unhappiness, how can a facilitator or colleague support Grumpy Cat?
2) If Grumpy Cat is angry at their organisation, but hasn’t found a constructive way of handling it, how can their specific frustrations be raised or addressed?
3) If Grumpy Cat is used to being the person who looks for anything that could go wrong – a common trait in management due to hierarchical accountability structures – how can we help them come into group settings with a different attitude?

However, if the result of any of the above is that Grumpy Cat is actively, if subconsciously, blocking positive changes (thus propping-up the status quo), is it fair to not call that out and hold Grumpy Cat accountable for preventing much-needed progress? A certain form of politeness can allow Grumpy Cat to keep something destructive going, simply by constantly reiterating the impossibility of the change that is needed, through comments about ‘being realistic’ and the like.

Ultimately, I find the balancing act lies in finding empathy with Grumpy Cat, without letting Grumpy Cat ruin the work others are trying to do to bring about change. This could mean having a one-to-one chat with them during a break, to either see if you can get a sense of where they’re coming from, or to highlight the impacts of their attitudes on others. More generally, I often introduce the (cheesy but effective) ‘Yes-And’ over ‘No-But’ approach when starting a session. This forces people to avoid responding to any new idea with dismissal (highlighting ‘why it wouldn’t work’), instead encouraging them to improve on the new idea (‘what could make it work?’).

I’m keen to hear your own thoughts on this, as I’m sure we’ve all sat in a workshop, training course, or meeting with Grumpy Cat before, whether we’ve done so as a facilitator or a fellow participant… Any tips or thoughts are greatly appreciated!

———

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There’s an old political tradition (that probably never had a parallel in the world of management theory) of pamphlet-printing; producing 10-20 pages about a specific theme and selling them as cheaply as you can to encourage the spread of the ideas.

Lovingly hand-folded and stapled by anarchists :-)

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The pamphlet tradition lives on in anarchist circles, while havingbeen mostly forgotten by others in the age of the internet. Some could argue that this is just nostalgic, but there’s also something about the ability to physically pass something around. Something cheap enough to give away to a specific person, at a specific moment, without much thought, that doesn’t require you to both be on the same online platform, or to even remember to send a link after a face-to-face conversation.

Having written a book already, I wanted to distil a couple of key elements from it in a more radical, but also more physically shareable format. So I wrote ‘The constructive subversive’s guide to organisational change,’ Steve Lafler did some illustrations, and Tramadol For Dogs Online Uk printed it and are Tramadol Online Best Price (+shipping).

You can read the first draft on Can I Get Tramadol Online, or the second draft on Buying Tramadol In Mexico, and then order a physical copy (or three…) from Active if you’re so inclined.

Alternatively, if you haven’t got the book yet (or want another one for some reason), Online Tramadol Australia from the first edition print run, and I’ll throw in a copy of the pamphlet for free when I send it out.

Good ideas should be passed around. And sometimes the internet just isn’t the right way to do it…

Happy constructive subversion!

Liam

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Last month I did a talk at the Open for Change conference in Amsterdam. It was called ‘Open is a gateway drug.’ (You’ll have to watch it to find out what it is a gateway to, though). It was a great event and I reckon there were at least a few more self-identifying anarchists in the crowd by the end of it. Here’s the video.

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Someone suggested to me today that their charity had been unwilling to adopt more democratic, participatory, transparent organising structures, in significant part due to the perceived ‘reputational risk’ associated with doing so. Without pointing at that organisation, more than any other, this is my Tramadol For Dogs Online-goes-Tramadol Online Indiaresponse to the idea that a more democratic structure could be seen as a reputational risk. It is the ongoing story that doesn’t make sector press ‘news’ each day.

“Charity maintains undemocratic Industrial-era management in 2013!”

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Welcome to the Aid Factory! (CC synapticism on Flickr)

Today, a leaked report from AidHope International, one of the world’s biggest development charities, revealed that the organisation employed a management structure designed in the Tramadol Cheapest to maximise the number of pins that a pin factory could produce.

In a confidential document entitled, ‘The Way Forward: Relearning the Lessons of Tramadol Online Prescription Uk,’ the organisation describes its approach as “a blueprint for treating a group of passionate people as cogs in a poverty and corruption-ending machine. And then replicating that machine wherever we can get funding to do so.”

Their management structure centralises decisions with those furthest from the ground, offers minimal opportunity for those affected by the organisation’s work to have their voices heard, and crushes anything in the way of creative or innovative thinking, though endless sign-off processes. The practices used by AidHope – which advocates for more transparent, participatory and democratic forms of government in Africa – is based on a few key principles:

1) Only those furthest from the action are qualified to make decisions that affect it,
2) Solutions can be copy-and-pasted from any situation to any other situation that seems kinda the same,
3) White men just seem better than anyone else at all the stuff that pays really well…

Under ‘The Way Forward’ document, lower-level managers were made to feel just a little bit more important than the people they managed. However, they were also made to feel deeply insecure about their position, because of the assumption they were meant to know everything that each of the people they manage know, and work on directly.

The document suggests that managers should pass blame down to their most junior employees, while credit for their subordinates’ work should be hoarded, until their own manager becomes aware of it and decides to take it for themselves.

Decades after such methods began to be discredited in management circles, AidHope has clung to them, drawing fierce criticism from key stakeholders for the seeming hypocrisy of its dated and deeply undemocratic internal practices.

John Eggleton, a Departmental Oversight Controller at the Office for Aid Transparency, expressed shock at the revelation, stating, “It is deeply regrettable that AidHope have brought their good name into disgrace, by demonstrating such a massive gulf between what they tell others to do and what they do themselves.” When asked what he felt could repair the damage done to the organisation’s reputation, Eggleton said his salary grade did not give him clearance to offer solutions, only to feign outrage on behalf of his superiors.

Similarly, when David Luffbottom, Chief Executive of fellow aid organisation, CrossHelp, was asked about the AidHope International situation, he was equally indignant; “Clearly, AidHope haven’t been doing a very good job – I mean, there’s no way anyone who might ever consider leaking a document of this magnitude should have even known it existed!”

Meanwhile, at AidHope, the press team scrambled to prepare a response, telling this reporter that the charity would have an official statement prepared by early next week, once the appropriate directors (one of whom was on annual leave until Monday) had signed-off on it.

Speaking on condition of anonymity, one AidHope senior manager disclosed that the organisation’s board had “thought about changing, but came to the conclusion that no one else within or around the organisation would do things as well as they did.”

Making reference to some of the alternatives to the management structures employed by his organisation, the manager said: “I once heard a senior colleague refer to participatory budgeting, or flat management structures, or consensus-based decision making at a reception at the [House of] Lords, but he was seriously sauced at the time and was probably just taking the piss to get a laugh out of the Peer who was hosting us.”

“Ultimately,” explained the insider, “we realised how hard it would be to justify our own jobs if we began to practice anything that might resemble real democracy, and so decided to just keep doing what we’d always done. Just like everyone else.”

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I got pretty worked-up when I read Gill Taylor’s recent piece in Tramadol 100Mg Buy Online, arguing that managers ‘treat staff too nicely.’  But when I calmed down, I realised that Taylor’s analysis makes perfect sense within a few of our organisations’ most widespread, but ultimately incorrect, assumptions about people and management. If we believe the worst of our fellow colleagues, it really is time we got tougher on them!

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Gill Taylor, via Third Sector

Ultimately, there is a negative view of humanity at play here – people need to be controlled to avoid bad things happening. But there’s more to it. Here are three issues that underpin Taylor’s thinking:

1. The relationship between more and less senior staff is like the relationship between a parent and a young child.
While I could pick apart the issues with applying these attitudes to parenting, think of the traditional model: ‘I know best, listen to me, you’ll be alright, kid!’
This is the first assumption that Taylor – and most of our organisations – go wrong on. Management is one skill-set; counselling those who’ve experienced abuse, or running training courses, or working with youth on the street are others. Management is not ‘superior’ to other forms of work, even if our organisations have built this assumption into their structures, taking people out of jobs they do well, and making them become managers as their only hope of career progression.
If managers are superior to others, the patronising attitude outlined above makes perfect sense. This is what leads Taylor to say things like, “Treating staff too nicely isn’t necessarily good for them,” which can only conjure memories of a 1950s doctor telling a new mother ‘if you give them too much love, they’ll become spoilt!’

2. Problems are questions of fault, and the fault always trickles down the organisational ladder
When someone acts out, when an event doesn’t go to plan, when conflicts erupt at the office, organisational culture tends to scapegoat someone as ‘the cause’ of whatever bad thing happened. Rather than really try to understand the nuance of why an event failed (Were there other events on the same day? Were there unexpected cancellations? Did we know who we were pitching it to?), or why someone hasn’t been doing their job (Were they being adequately supported? Do they have issues outside of the office that are affecting their work? Are they being bullied?), many organisations find it far easier to nail someone with the blame. The last question that most organisations seem prepared to ask about troublesome employees, is ‘why did several of us think this person should be hired?’ Managers are the reason every employee is in an organisation, so perhaps asking themselves what made the person seem employable and how they could support the qualities that led to their hire, might be a good place to start when problems arise.

3. Compliance creates accountability
If we believe points 1 and 2, compliance (or ‘getting tough’) seems like a natural response. As a manager, you are superior to your staff and when something goes wrong, it is clearly that member of staff’s fault, therefore, how can you force them into being better employees?
But like a building built on a foundation of quicksand, this third assumption also crumbles under its own weight.
Compliance offers us the allusion of accountability, but trusting people and supporting them when they need it usually gives us the real thing.
Compliance measures that try to force people to prove they’re not screwing the organisation over (like so many sign-off processes and staff evaluations), often create barriers to meaningful contribution, and encourage the very behaviour they aim to avoid.
But if we assume that people who work in social change organisations want to do the right thing, the vast majority of the time, we might find that they do it. We can address the exceptions when they arise, rather than creating structures that assume the worst of all our staff, as so many policies imply, just by existing.

Ultimately, Gill Taylor and the many who continue the tradition started by an American Industrialist of the same last name (Fredrick Winslow, for the record), have a lot to answer for. Their assumptions and ‘solutions’ are what have made our organisations so much less like people, creating hostile, adversarial relationships, where they wouldn’t otherwise be.

While my gut response is reflected in my flip on the original article’s title, I hope that through conversation and experience, consultants like Taylor can see the error of their ways and try starting their work from an assumption of human decency.

But failing that, let’s stop giving them our business or the space to promote themselves, shall we?

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I’ve noticed Dan Pallotta’s ‘The way we think about charity is dead wrong’ TED talk seems to be spreading around the internet quite quickly. The title grabbed me, but the content couldn’t be more off. So I thought I’d weigh in with an alternative perspective.

Firstly, where I agree with him: many of the ways our charities work, stifle innovation.

Definitely. But his approach is to turn the charitable sector into an extension of the free market. Even with an opening in which he acknowledges that human stories can’t be monitized, he goes on to prescribe market solutions for the rest of what the non-profit world should be doing. ‘Philanthropy is the market for Love,’ he tells us, hinting at the lens he views the world through early on in the talk.

But there is no ‘market for Love,’ and markets are not where the solution lies, in my opinion. Two of his specific arguments truly irk me:

1) That more talented people go into higher paying jobs, and thus are put off working in the non-profit sectors

2) That change is best achieved by massive organisations addressing massive social issues.

Mo’ money, mo’ talent?

Just look at the most highly paid jobs in a market economy and how many of them have even a minimal social value? Conversely, how many of them have Tramadol Online Australia on the world? The financial sector (in the broadest terms), attracts those who are primarily interested in making money – to the detriment of all else.

I don’t believe that ‘the most talented people’ the world has to offer are the ones who have laid-off so many workers in the name of ‘staying competitive,’ or who have decided that wars and climate change are simply the ‘costs of doing business.’  These actions require a certain kind of deliberate ignorance, which is not a trait civil society organisations need. Quite the opposite!

As charities begin to reinforce the market logic that you should spend your time making as much money as you possibly can for yourself, it will only reinforce the many social and environmental side-effects that such an attitude has in an unchecked free market.

The motivations that often get people working in a charity or NGO, such as passion for and commitment to a cause, or a better world, more generally, are at odds with this. They see life’s goals as more pluralistic than simply ‘get as much as you can for yourself.’ That attitude is killing our species, our societies and the planet we all call home. Infinite growth, whether for an individual bank account, or a global economy, cannot be maintained on a planet of finite resources. It is the problem.

We need different ways of understanding value and success.

Further, the kinds of university programmes Pallotta describes as producing ‘the best talent’ still seem to churn out private sector MBAs who exchange everything in the world, for short-term profits, and who have been at the core of countless broader scandals and crises. Our ‘Ivy League’ institutions are indeed part of the problem. Some may come out with their moral compass reasonably intact, but the vast majority learn to run a kind of ‘efficient’ organisation that can only see budget lines, at the cost of anything that can’t be measured in money.

Dan Pink has written extensively about costs of trying to Tramadol Online Paypal, and argued convincingly that intrinsic motivation (like passion for your work) is far stronger than extrinsic motivation (like a bonus, or a high salary). When our systems cater to the latter, lots of bad things start to happen, encouraging a range of ‘gaming’ tactics, in which dishonesty becomes the norm, and the true objectives are sidelined for the short-term targets with personal self-interest attached. Basically, these kinds of motivations (Pink calls them ‘if-then’ motivators) pit self-interest against collective interest, encouraging people to act selfishly, rather than trying to align ‘what is best for me’ and ‘what is best for us.’

Bigger is better?

There’s another idea that ‘bigger organisations are more efficient, and thus more equipped to address big social ills, than smaller ones.’

But this doesn’t hold much water, either.

Big organisations seem far better at producing quantitative results, at the cost of qualitative ones. And to the point where the ‘quality’ can actually be a sum negative impact (rather than just ‘not as good as it could be’ one). Stories abound of big NGOs that have ended up Cheap Tramadol Cod Overnight, as their disconnect from the on-the-ground realities of so many of their own projects, means that for all their ‘efficiency savings,’ they were actually doing the wrong thing in the first place!

Billions and billions in governmental and philanthropic funds are channelled into the sphere of aid and international development each year, but many of the problems Cheap Tramadol By Cod. We mean well, but for all our best intents, most of those costly, large scale efforts aren’t achieving what they are meant to.

When it comes to complex social change, context and relationships really are everything. Just because something worked well in one time and place, doesn’t mean it will easily be carried over to another. ‘Scaling up’ – a notion at the core of so many large programmes – is a doomed idea, as tantalising as it can be. Organisations which try to replicate one solution, in another place, often miss the critical non-replicable factors of individual relationships and nuanced context that were at the core of any initial successes.

Alternatively, Margaret Wheatley and Deborah Frieze have advocated ‘Purchasing Tramadol Online’ – a more grassroots process, in which smaller, local projects can share ideas directly with one another, spreading value where it is needed, without imposing it as a blueprint to be followed to the letter.

‘Scaling up’ comes from the kind of managerialism still taught in many of the institutions Pallotta advocates non-profits get their execs from. It is the notion that distant, well-paid ‘experts’ know better than people who are experiencing an issue themselves, how best to address that issue.

The hubris of this long-standing belief is staggering, and is at the core of why many smaller, local efforts, often do better work than larger organisations – even when appearing ‘inefficient’: people understand their own situations better than anyone else.

If you knock down those two pillars of Pallotta’s talk, I think the rest crumbles with it. What he advocates is more of the same ‘NGOs should be more like the private sector’ approach that has been advocated – and often applied, at considerable cost – to the world of social change organisations for decades.

I say no. ‘More like people’ isn’t afraid to learn things from a range of places, but the lessons Pallotta advocates specifically undermine the sense of humanity that we need more of. If we want to make more of a difference through our organisations, let’s not rely on MBAs, devoid of any ethical grounding, or large scale development projects that have no way of really knowing what’s going on at street level. We don’t have to be puritanical, as Pallotta suggests, to avoid adopting the greed that creates so many of the social ills our organisations work against. We just need to stay in touch with the values that motivate us to create change in the world.

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More Like People is an association of freelance consultants, facilitators and trainers, working primarily in the voluntary, community and campaigning sectors in the the UK and elsewhere.